Using Wix Answers to provide support to your customers
Businesses benefit a lot from providing effective customer support. They need to cater to the needs of their customers to sustain long term growth. Potential customers might be filled with questions and requests that are best managed via new Wix Answers help desk software. There are so many of these support software out there, but the best of the lot is Wix Answers.
Built by the versatile team at Wix, Wix Answers is an all-in-one customer support solution for businesses of every size and shape. This was an internal tool first built to support their 120 million users in twelve languages, which evolved into Wix Answers as we see today.
So, How can Wix Answers help your business?
Every single feature in Wix Answers is designed with the user in mind to provide the best value to customers and a seamless experience for the teams that run customer support. Let’s take a deeper look at their incredible features.
Setting up a fully customizable help center in minutes
Wix Answers empowers businesses to build a thorough and fully customizable help center for their customers. Within a matter of minutes, you will be able to select from a set of templates which are customizable to the nth degree and can reflect your brand’s aesthetics. You can augment your help center with the Wix Answers knowledge base, which helps you create and manage FAQs, step-by-step guides and detailed articles.
Managing, tracking and prioritizing support tickets via various channels
Customers don’t always take a singular route when it comes to reaching support centers. They might choose to reach you via emails, phones and social networks. Now, you will be able to easily track and manage support tickets from various channels with the help of Wix Answers.
You will be able to address support tickets from multiple channels and streamline them in a single interface without ever leaving Wix Answers. You can now attach articles from your existing knowledge base into the tickets and customize your contact forms in order to make it easy for customers to clarify their doubts.
Call center capabilities
So, now you have a dedicated knowledge base and a one-of-a-kind multi-channel ticketing system, the icing on the cake is a call center with Wix Answers. Customers can now reach you and even request the callbacks by using your own dedicated 1-800 number. You will be able to track the status of calls and even redirect calls to higher management by using the help desk.
Wix Answers has made it super easy for anyone to reach your ticketing system. With the help of an embeddable widget that can be placed anywhere on your product or service’s website, your customers will be able to access all your knowledge base and create support tickets with a click of a button.
Deeper insights into your business
Wix Answers also provides you with insights into your customer’s pain points and their satisfaction. You can now evaluate your ticket support system’s performance and how your customers are rating it. You can also analyze your team’s performance without having to leave the Wix Answers help desk software.
Finally, why should you go for Wix Answers?
The answer is quite simple and straightforward. I suggest you to use Wix Answers to stay relevant to your audience in these changing times. With a simple and manageable all in one help desk solution that helps you stay organized and on top of your game. You can fully support your customers coming via various platforms and track your success. Not only is it an excellent end product, but the setup is simple and fast– no need for coding skills. It is customizable and SEO friendly.
If you are a customer-focused business, you need an effective solution to support your growth and engage with users. This could be one of your best business decisions in recent times and can help grow your business.
I hope this article was useful for you to learn more about the best features of the new Wix Answers and how you can use it for the growth of your business. There are so many possibilities that are unlocked with the help of this. Make the most out of it.